Write to the Vesometr team

Write a question we can investigate

For a technical problem, include the Vesometr version, Android version, phone model and the steps leading to the error. Explain what you expected and what actually happened. For a reminder issue, first check Android notification permission, whether reminders are enabled for that medicine and the time of the next alert. You need not include the medicine name or treatment details when a description of the setting is enough for a technical check.

For backup questions, say whether you are creating a file, moving it or restoring it on a new device. Mention whether calendar and medicine entries appear after restoration. Do not send the JSON file through the general form: it may contain the entire personal journal. Describe the issue first; the team can then say whether more information is needed and how to share it appropriately.

After you submit the form

The form displays a reference number. Keep it if you want to follow up or request deletion of the message. A reply goes to the email address you enter, so check it before submitting. Referencing the same number in a later message connects the correspondence without resending your health history. For a data question, distinguish a website message from the app's working database or a file you exported earlier; those cases need different steps.

The website does not accept attachments and is not an urgent medical support channel. If your condition needs immediate assessment, seek medical care without waiting for a form reply. For ordinary feature questions, try the FAQ and guides first. They cover installation, reminders, PDF reports and transferring a journal.